Store Info / Policy Page

Customer Service

Store Hours

 
Our hours of operation are Monday thru Saturday, 11am-10pm (Eastern Standard Time) Sunday 12pm-9pm. Orders placed within the hours of operation are processed same day, depending on availability. Any order received after 10PM Monday thru Saturday(8pm on Sunday) will be processed and delivered/shipped the next day.
 

Shipping

Sales tax will be applied to all orders within New York State.  For orders placed outside the state, no tax will be applied to your order.

WE CAN ONLY SHIP WINE TO THE DISTRICT OF COLUMBIA AND THE FOLLOWING STATES: ALASKA, CALIFORNIA, COLORADO, IDAHO, LOUISIANA, MASSACHUSETTS, MISSOURI, NEBRASKA, NEVADA, NEW HAMPSHIRE, NEW MEXICO, NEW YORK, NORTH DAKOTA, OREGON, VIRGINIA, WEST VIRGINIA and WYOMING.

WE CAN NOT SHIP SPIRITS OUTSIDE OF NEW YORK STATE.

FREE DELIVERIES IN MANHATTAN, provided that the:

  • Destination is between Battery Park and 110th street.
  • Order total exceeds $50 before tax.
  • Entire order is being shipped to one location.
  • Sale items not subject to further discount

*Adult signature required on all deliveries.

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Privacy & Security

 
We are committed to protecting your privacy. We automatically collect your personal information, and it is automatically stored in our system only to ensure easier purchasing and processing. Any information being collected will be used solely for your purchase, and your personal information will not be shared under any circumstances.
Information that is gathered through our website will never be used other than for purchasing and shipping of goods. To ensure your information is safely secured, our gateway provides encryption so your information will not be used other than on our website.
 

Refunds & Cancellations

 
We do NOT do cash refunds! Should your order come with damaged merchandise, please notify us within TWO BUSINESS DAYS, and once the merchandise has been returned, then we will send out a new shipment.
There will be a 10% restocking fee for any cancelled orders. 

***PLEASE NOTE:While we make every effort to show accurate information on our web site, eVINTNER is not reponsible for errors in typography, pricing or omission.

***Images of wines may not reflect the current vintage. Please contact us if you would like to know the currently available vintage.